Recent Why SERVPRO Posts

Ask The Experts: Water Removal After Fire Suppression In Your Home

1/18/2021 (Permalink)

Water Removal After Fire Suppression In Your Colorado Springs Home

Disasters occurring in your home often do not exclusively fall into one category of damage or another. Recovering from an instance like a fire in your house requires specialists in the effects of the fire, but might also require those with certifications to contend with water damages and drying efforts as well.

While the fire damages to your home might be more than enough to get overwhelmed as a homeowner when you compound that with the need for water removal services, you need trusted technicians that can arrive quickly like our SERVPRO team. Our rapid response unit is available 24/7 to begin mitigation practices and early stages of restoration work to keep the situation from getting worse.

When it comes to contending with water damages that require extraction, time is of the essence. Our SERVPRO technicians have the tools and equipment to rapidly pull high volumes of water from the affected areas, including two truck-mounted pumps in our Green Fleet. Extraction is not the only point of concern about the need for water removal, as this damage can spread and saturate quickly through materials in the affected region of the property.

Oversaturation is a common occurrence in these situations, causing construction materials and surfaces to bloat and distort as the abundance of water warps their composition. If managed at the appropriate times, our professionals can work with air movers and dehumidifiers to pull the moisture from the area entirely, pulling the relative humidity in your home back to acceptable parameters to avoid effects like mold growth.

Odors and Damage Related to Smoke and Fires in Your Home

After a fire emergency, most homeowners are concerned about the damage that the flames have done to their home's structure and contents. While the impact of fire itself is destructive, the damage that it leaves behind can be just as ruinous.
 
If your home has fire damage you should be aware that smoke resulting from the event will linger in your home if it's not carefully remedied. Here's information about the dangers of smoke and how SERVPRO works to get rid of it.
 
Unsightly Marks
A telltale sign that you have smoke damage left over from a fire is soot marks. They are most often seen as streaks along tall surfaces, walls, mantles, and shelves, but they can appear anywhere. The problem with soot is that it is nearly impossible to eradicate with the cleaners and tools available on the consumer market. We have industrial grade equipment and cleaners that may get rid of soot marks for good. If the greasy residue is too damaging the best we can do is to carefully wipe it off hard surfaces and apply a prime coat to seal in the staining.
 
Poor Indoor Air Quality
Smoke hangs in the air after fire damage has affected a home, and it not only smells bad but compounds breathing. When you sense that the indoor air seems thicker or the smell in your house is noticeably affected, trust SERVPRO to thoroughly deodorize and clean so you can truly breathe easier. Rather than masking odors we can place ozone machines and hydroxyl generators to capture the unwanted odor causing particulates or transform them into non-disturbing molecules.
 
Ruined Possessions and Furniture
Everything from electronics to paper documents and furniture will be adversely affected by soot and smoke if they're allowed to linger after a fire event. This type of fire damage is what leads to homeowners to throw out their possessions. Our skilled technicians can salvage items affected by smoke and fire damage, saving you money in the process.
 
At SERVPRO we're prepared to get your home back in top shape after any fire emergency and prevent damage from smoke and soot. To receive a quote or get more information about our fire damage restoration services, call us today! We are faster to any disaster and will make things "Like it never even happened."

Ask The Experts: What's That Smell?

1/17/2021 (Permalink)

Does your home have a mysterious bad smell? If you've already checked the fridge and your trash bins and can't find the source, it could be that you're in need of a carpet cleaning or carpet deodorizer.

Just like stains, carpet fibers can trap odors, making them linger in your home indefinitely. If you think your carpet could be the problem, consider the possible sources of the odor.

Moisture or dampness

Sometimes, moisture can get underneath the carpet and carpet pad, leading to musty odors.

This moisture can come from humidity, spills or potted plants that drip onto the carpeting.

A flood can also cause carpet odor, such as when a finished basement floods during a rainstorm.

If not addressed properly, continued moisture exposure can cause mold and mildew to grow under the carpet padding. Not only will it increase the smell, but it also creates a health risk.

Pet odor

When pets use the carpet as a bathroom, the smell can really linger.

Even after a carpet cleaning, the smell of pet urine may return. This is due to the gases released by the bacteria that are digesting the urine. If any of the urine remains in the rug fibers, it will continue to smell.

The same is true for vomit, another common problem associated with pets and carpeting.

These bacteria are activated by water, which is why the smell may intensify after a thorough cleaning.

Dry carpet cleaning treatments or treatments that use enzymatic odor removal products are the best solutions for eliminating pet smells. Enzymes are particularly effective because they attack the bacteria, thus eliminating the source of the smell.

Cigarette smoke

If a smoker lives in the home, the carpet can collect the cigarette smoke odor.

While the homeowners may not notice the stench because they live with it, visitors or someone who purchases the home will definitely notice the smoke smell.

A professional carpet cleaner may be able to remove the smell, but if the smoking was excessive, a carpet deodorizer may not be enough, and the carpeting may need to be replaced.

Old age

Carpeting is made from fibers. Over time, those fibers break down. When the carpet begins to smell old, there is little that can be done.

Carpet cleaning cannot take the old, musty smell from carpet. This is when it simply needs to be replaced.

In addition to the smell, old carpet starts to release dust, which can contribute to indoor allergies.

Food and drink spills

Food and drinks that spill onto carpet can lead to odors.

Like pet smells, these organic products attract bacteria. As the bacteria break down, they release smelly gasses. Again, professional carpet cleaning is the best solution to remove the smell.

Once you find the source of your carpet odor, you can decide on the best treatment. For organic smells like pet odors or food spills, consider two professional cleanings to thoroughly remove the bacteria.

For other problems, like old age or mold, you may need to replace the carpet. Knowing where the odor is coming from will help you make the right decision for treatment.

Dissecting Biohazard Cleanup: Understanding the Process and Reducing Risk

1/13/2021 (Permalink)

Dissecting Biohazard Cleanup: Understanding the Process and Reducing Risk

By Tim Reifsteck

When compared to a fire or water loss, property damage resulting from a suicide, murder or unattended death poses greater risk and complexity for the adjuster, the biohazard cleanup company, and of course, the policyholder. Many cleaning and restoration companies will offer bioremediation services, but only those that specialize in this area, like SERVPRO truly understand the science and intricacies of the bioremediation and decontamination process. In order to minimize risk for the insurance carrier and ensure the safety of the policy holder, it’s important to realize the inherent challenges of bioremediation and the processes and standards that every biohazard cleanup professional must adhere to.

Am I liable for an improper biohazard cleanup?

At some point in their careers, insurance professionals may have experienced sticker shock from a bioremediation claim. How could the biohazard cleanup of a single room cost more than recovering an entirely flooded home? It might be tempting to retain a trusted property damage restoration company at a lower cost, but doing so may put the insurer at risk for a lawsuit.

Consider a recent case where a general cleaning company was hired to sanitize a home after 600 pounds of deer meat rotted in a family’s garage due to a power outage. Following the cleaning, the homeowners reported that the rotting stench still remained throughout the house and that some family members became ill. Experts who were brought in to investigate the situation determined that the enduring smell and sickness resulted from inefficiencies in the cleaning process, such as the failure to seal concrete surfaces.

Why is bioremediation so complex?

Many biohazard situations pose grave health risks to policy holders and cleanup companies because of the potential exposure to bloodborne pathogens. One out of every 24 people has Hepatitis B, Hepatitis C or HIV and these pathogens can survive in a deceased person for a considerable amount of time – up to 16 days after death, depending on the temperature and surrounding environment. Exposure to bloodborne viruses can occur due to direct contact with non-intact skin, accidental injury from biological fragments, inhalation and exposure from splashes of blood or bio fluid to the eyes, nose, or mouth. Considering the health risks, bioremediation specialists must follow stringent employee safety regulations and meticulous decontamination procedures that most cleanup crews are not accustomed to.

Separately, biohazard situations can lead to hidden dangers that an average property restoration technician might not even consider. For example, in a water damage emergency, floor boards and drywall might be removed because they are visibly warped and unsalvageable. Then the rest of the structure can be dried out. In contrast, blood can seep through grout and in-between floorboards, even through subflooring. There is no other way to clean the damage but to remove all affected materials – if new wood floors are installed over the blood spill or if tiles are simply wiped down, the remaining bio matter can spread disease, release odors and further damage the property.

How do I evaluate a bioremediation provider?

To determine whether or not a company is qualified to handle a biohazard situation, insurance professionals need a deeper understanding of proper bioremediation standards and what it takes to fully decontaminate a property. These are the key things to inquire about when choosing a vendor for a biohazard cleanup:

OSHA Compliance – These regulations are in place to protect the biohazard company employees and to prevent injury and potential liability for all involved. All supervisors and field technicians should be trained in the following OSHA programs: Bloodborne Pathogens, Personal Protective Equipment, Hazard Communication, Asbestos Awareness, Heat Illness, Fall Protection, Lift Safety, Lock Out – Tag Out, and Power Tool Safety. A common misstep among restoration companies is that they only comply with the OSHA Bloodborne Pathogens Standards, instead of all the aforementioned areas.

EPA and State Environmental Agency Compliance – The disposal of medical waste must be in accordance with federal, state and/or local regulations. Not all biohazard remediation companies are licensed to transport or store medical waste so it’s essential to understand if/how they comply with the local and national standards. The cleaning company can incur hefty fines if medical waste is not disposed of properly. Also, employees need to be trained in the proper use of cleaning agents – this can be more complicated than it seems, as many agents will become inactive if not measured and diluted properly.

Reporting/Testing – A reputable company should be able to deliver a detailed report which catalogs every step of the cleanup process. This should include photos of the entire process as well, so the policy holder and adjuster understand why some structural materials needed to be removed, what was disposed, why the employees went through a certain amount of protective equipment, etc. They should also have equipment available to check for non-visible but active biological fluids and other contaminants so that it is certain when an area is considered disinfected.

Sensitivity Training – Dealing with a flood or fire can be extremely traumatic, but it does not compare to the loss of loved one. During these traumatic situations, the family members often stay at home so it is imperative that the workers in their home are compassionate and considerate. The biohazard cleanup specialists at SERVPRO understand the need for the family to deal with only one point person in order to avoid confusion or conflicting updates. They have been trained to eliminate alarming language from their vocabulary and speak empathetically with the policyholder.

When it comes to biohazard remediation, there is no quick solution. The fact that there are no laws protecting policy holders through a biohazard cleaning process puts the responsibility on the insurance carrier to work with bioremediation specialists who follow strict safety standards and cleanup procedures. If the insurance carrier directs the cleanup process and even one of the above points is neglected, they might be held liable for any further health and property damages resulting from the improper cleanup. It is important to remember that you can’t put a price tag on the peace of mind that a policy holder needs after a traumatic crime or death occurred in their home or place of business.

Why SERVPRO? Best at Mold Remediation

1/13/2021 (Permalink)

SERVPRO of Kosciusko and Noble Counties offers mold remediation and restoration; we have the training, equipment and expertise to better assist you.

It is preferred that an Industrial Hygienist set a process protocol for how to specially mitigate the mold.

What is that?

This is a process where air sampling and affected areas are tested to provide a detailed remediation and restoration protocol for SERVPRO of Kosciusko and Noble Counties to follow. There is also a post-test that will take place once we are finished to confirm clearance.

Every time our team handles a mold job, we are required to wear the appropriate PPE (Personal Protective Equipment) which includes items such as coveralls, gloves and respirators.

SERVPRO of Kosciusko and Noble Counties will make sure to keep anything deemed salvageable; we go above and beyond to ensure restoration before removal.  Unfortunately, in most situations there is some tear out involved to remove affected areas such as drywall, flooring, and/or furniture.

During the mold remediation process a HEPA vacuum is used, HEPA filters are designed to capture particles as small as mold spores and to insure that they do not get reintroduced into the air. Our mold experts use “negative air” containment, which is created by positioning negative air machines to introduce clean air into the affected area and push contaminated air outside the home.

You want to consider getting your HVAC ducts cleaned as well. The mold spores can collect there and be dispersed throughout the home.

Every mold infestation is different, from the amount and type of mold to the various types of materials affected. Each scenario requires a unique solution, but the general process stays the same. If you have any questions, give SERVPRO of Kosciusko and Noble counties today at 574-306-4134 or 260-582-2272

 

Why SERVPRO? Schools and Mold Just Don't Mix!

1/9/2021 (Permalink)

SERVPRO of Kosciusko and Noble Counties covers a large geographic area that includes several different school systems. Schools are able to call us if they have any issues that their maintenance staff can not handle. The following information from https://www.epa.gov/ are reasons why you might find mold in schools and how to handle it. We get calls all the time for water and fire damages, but also for mold. If you suspect mold in your home, business or place of work - give us a call today!

Common Moisture Sources Found in Schools

Moisture problems in school buildings can be caused by a variety of conditions, including roof and plumbing leaks, condensation and excess humidity. Some moisture problems in schools have been linked to changes in building construction practices during the past twenty to thirty years. These changes have resulted in more tightly sealed buildings that may not allow moisture to escape easily. Moisture problems in schools are also associated with delayed maintenance or insufficient maintenance, due to budget and other constraints.

Suggestions for Reducing Mold Growth in Schools

Reduce Indoor Humidity

Vent showers and other moisture-generating sources to the outside.

Control humidity levels and dampness by using air conditioners and de-humidifiers.

Provide adequate ventilation to maintain indoor humidity levels between 30-60%.

Use exhaust fans whenever cooking, dishwashing and cleaning in food service areas.

Inspect the building for signs of mold, moisture, leaks or spills

Check for moldy odors.

Look for water stains or discoloration on the ceiling, walls, floors, and window sills.

Look around and under sinks for standing water, water stains, or mold.

Inspect bathrooms for standing water, water stains, or mold.

Do not let water stand in air conditioning or refrigerator drip pans.

Respond promptly when you see signs of moisture and/or mold, or when leaks or spills occur

Clean and dry any damp or wet building materials and furnishings within 24-48 hours of occurrence to prevent mold growth.

Fix the source of the water problem or leak to prevent mold growth.

Clean mold off hard surfaces with water and detergent, and dry completely.

Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.

Check the mechanical room and roof for unsanitary conditions, leaks, or spills.

Prevent moisture condensation

Add insulation to reduce the potential for condensation on cold surfaces (i.e. windows, piping, exterior walls, room, or floors).

Floor and carpet cleaning

Remove spots and stains immediately, using the flooring manufacturer’s recommended techniques.

Use care to prevent excess moisture or cleaning residue accumulation and ensure that cleaned areas are dried quickly.

Do not install carpeting in areas where there is a perpetual moisture problem (i.e., by drinking fountains, by classroom sinks, or on concrete floors with leaks or frequent condensation).

Why SERVPRO? We are the mold, storm, water and fire professionals!

1/9/2021 (Permalink)

Mold can be in your home and you may not even realize it. Whether you see the affected areas or not, here are a few things you can do! First, if you see visible mold, do not mess with it. When mold is disturbed, it can release microscopic mold spores. When this happens mold can circulate inside your home using your HVAC system and any fans you have on. This makes it so the affected areas grow and become larger.

DO

-Stay out of the mold affected areas.

-Turn off the HVAC system and ALL fans.

-Contact SERVPRO® of Kosciusko and Noble Counties for mold remediation services.

DON’T

-touch or disturb the mold.

-blow air across any surfaces with visible or suspected mold growth.

-attempt to dry the area yourself.

-spray bleach or other disinfectants on the mold

SERVPRO® of Kosciusko and Noble Counties specializes in mold remediation. We use specialized equipment and techniques to properly clean and resolve your mold problem quickly and safely. The safety and health of you and your family are our biggest concern.

If you have mold in your home or business, give SERVPRO® of Kosciusko and Noble Counties a call at 574-306-4134 or 260-582-2272.

Why SERVPRO when it comes to sewage cleanup!

11/6/2018 (Permalink)

The Dangers of DIY Sewage Cleanup

If you’re like most homeowners, when faced with a task or question you probably head to the internet for answers…that’s how you found this article! And if you’re dealing with backed-up sewage, it only takes a few seconds of searching to find hundreds of articles describing how to clean-up sewage.

It goes like this:

** Put on some rubber gloves

** Scoop out the waste

** Take some water and bleach solution and apply it to the affected areas

** Let it dry

Most articles will throw out a warning saying “if you’re not sure whether you can do it, or don’t have the proper equipment, it is best to call a professional”. That’s where you would call SERVPRO.

We’d like to throw out another warning!

Cleaning up raw sewage on your own is something you should never do! 
Here’s why:

#1 – It can be hidden. – Any SERVPRO crew member can tell you stories about customers that decided to clean-up their own feces only to call in weeks or months later complaining about smells and disfigured walls, cabinets, and floors. Sewage will find its way into any and all porous surfaces. Even things like drywall and cabinetry aren’t safe. And it’s not as simple as just spotting the sewage with your eyes. It requires state of the art equipment, which SERVPRO has, to identify areas that have been damaged by sewage. So unless you have an infrared detection system handy and know how to use it, call SERVPRO.

#2 – It can be costly. – Times are difficult for everyone and money is tight. It’s easy to justify doing it yourself instead of paying to have SERVPRO  clean and disinfect for you. But today’s shortcut is tomorrow’s nightmare! Again, you’re dealing with a toxic situation that if not handled properly can create very real health dangers for you and your family. Not only that, if not properly mitigated, you could be looking at a serious mold issue in the not so distant future on top of all of the other issues described above. And if you think sewage cleanup is costly, wait until you’re stuck with a bill for mold remediation services! At least your sewage clean-up is covered by insurance…that’s not typically the case if you’ve got mold and it’s the result of you not taking appropriate measures when dealing with the sewage issue that created the mold!


So, if you’ve stumbled upon this article due to a sewage back-up that’s spilled into your home or office, do yourself a favor and call us, SERVPRO. Our technicians are certified to perform raw sewage cleanup and can provide you with peace of mind knowing the area affected is professionally cleaned.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of Kosciusko & Noble Counties is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together. 

Why SERVPRO when it comes to biohazard cleanup!

11/6/2018 (Permalink)

Dissecting Biohazard Cleanup: Understanding the Process and Reducing Risk

By Tim Reifsteck

When compared to a fire or water loss, property damage resulting from a suicide, murder or unattended death poses greater risk and complexity for the adjuster, the biohazard cleanup company, and of course, the policyholder. Many cleaning and restoration companies will offer bioremediation services, but only those that specialize in this area, like SERVPRO truly understand the science and intricacies of the bioremediation and decontamination process. In order to minimize risk for the insurance carrier and ensure the safety of the policy holder, it’s important to realize the inherent challenges of bioremediation and the processes and standards that every biohazard cleanup professional must adhere to.

Am I liable for an improper biohazard cleanup?

At some point in their careers, insurance professionals may have experienced sticker shock from a bioremediation claim. How could the biohazard cleanup of a single room cost more than recovering an entirely flooded home? It might be tempting to retain a trusted property damage restoration company at a lower cost, but doing so may put the insurer at risk for a lawsuit.

Consider a recent case where a general cleaning company was hired to sanitize a home after 600 pounds of deer meat rotted in a family’s garage due to a power outage. Following the cleaning, the homeowners reported that the rotting stench still remained throughout the house and that some family members became ill. Experts who were brought in to investigate the situation determined that the enduring smell and sickness resulted from inefficiencies in the cleaning process, such as the failure to seal concrete surfaces.

Why is bioremediation so complex?

Many biohazard situations pose grave health risks to policy holders and cleanup companies because of the potential exposure to bloodborne pathogens. One out of every 24 people has Hepatitis B, Hepatitis C or HIV and these pathogens can survive in a deceased person for a considerable amount of time – up to 16 days after death, depending on the temperature and surrounding environment. Exposure to bloodborne viruses can occur due to direct contact with non-intact skin, accidental injury from biological fragments, inhalation and exposure from splashes of blood or bio fluid to the eyes, nose, or mouth. Considering the health risks, bioremediation specialists must follow stringent employee safety regulations and meticulous decontamination procedures that most cleanup crews are not accustomed to.

Separately, biohazard situations can lead to hidden dangers that an average property restoration technician might not even consider. For example, in a water damage emergency, floor boards and drywall might be removed because they are visibly warped and unsalvageable. Then the rest of the structure can be dried out. In contrast, blood can seep through grout and in-between floorboards, even through subflooring. There is no other way to clean the damage but to remove all affected materials – if new wood floors are installed over the blood spill or if tiles are simply wiped down, the remaining bio matter can spread disease, release odors and further damage the property.

How do I evaluate a bioremediation provider?

To determine whether or not a company is qualified to handle a biohazard situation, insurance professionals need a deeper understanding of proper bioremediation standards and what it takes to fully decontaminate a property. These are the key things to inquire about when choosing a vendor for a biohazard cleanup:

OSHA Compliance – These regulations are in place to protect the biohazard company employees and to prevent injury and potential liability for all involved. All supervisors and field technicians should be trained in the following OSHA programs: Bloodborne Pathogens, Personal Protective Equipment, Hazard Communication, Asbestos Awareness, Heat Illness, Fall Protection, Lift Safety, Lock Out – Tag Out, and Power Tool Safety. A common misstep among restoration companies is that they only comply with the OSHA Bloodborne Pathogens Standards, instead of all the aforementioned areas.

EPA and State Environmental Agency Compliance – The disposal of medical waste must be in accordance with federal, state and/or local regulations. Not all biohazard remediation companies are licensed to transport or store medical waste so it’s essential to understand if/how they comply with the local and national standards. The cleaning company can incur hefty fines if medical waste is not disposed of properly. Also, employees need to be trained in the proper use of cleaning agents – this can be more complicated than it seems, as many agents will become inactive if not measured and diluted properly.

Reporting/Testing – A reputable company should be able to deliver a detailed report which catalogs every step of the cleanup process. This should include photos of the entire process as well, so the policy holder and adjuster understand why some structural materials needed to be removed, what was disposed, why the employees went through a certain amount of protective equipment, etc. They should also have equipment available to check for non-visible but active biological fluids and other contaminants so that it is certain when an area is considered disinfected.

Sensitivity Training – Dealing with a flood or fire can be extremely traumatic, but it does not compare to the loss of loved one. During these traumatic situations, the family members often stay at home so it is imperative that the workers in their home are compassionate and considerate. The biohazard cleanup specialists at SERVPRO understand the need for the family to deal with only one point person in order to avoid confusion or conflicting updates. They have been trained to eliminate alarming language from their vocabulary and speak empathetically with the policyholder.

When it comes to biohazard remediation, there is no quick solution. The fact that there are no laws protecting policy holders through a biohazard cleaning process puts the responsibility on the insurance carrier to work with bioremediation specialists who follow strict safety standards and cleanup procedures. If the insurance carrier directs the cleanup process and even one of the above points is neglected, they might be held liable for any further health and property damages resulting from the improper cleanup. It is important to remember that you can’t put a price tag on the peace of mind that a policy holder needs after a traumatic crime or death occurred in their home or place of business.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of Kosciusko & Noble Counties is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together. Call us today! 

Information provided by: http://www.claimsjournal.com/news/national/2013/10/22/238753.htm

Why SERVPRO when it comes to getting your carpets cleaned!

11/6/2018 (Permalink)

The Importance of Hiring Professional Carpet Cleaners

Professional carpet cleaners are the only people who should be trusted to do the job. Anyone with less experience or certification will likely not do the job correctly. And their carelessness could end up costing a lot more in the end. 

Carpeting is typically one of the most long-term investments in the home. Most people associate high-cost flooring with tile, marble or hardwood, but carpet can carry a high price tag as well. There are various fibers and matting to choose from, as well as the padding beneath it. When it’s all said and done, it can cost just as much if not more than some other options. Once that investment is installed, great care should be taken to keep it in the best condition possible. This will mean regular vacuuming in high-traffic areas and regular maintenance from professional carpet cleaners.


Why should someone always hire professional carpet cleaners?

Professionally trained technicians have certification in all types of fibers and construction, so they know which products and equipment to use and how to employ them properly. The technician can assess the area for any spot treatment that may be necessary and will know which tools and specialized products to use. They will also be aware of the correct methods to complete the job effectively. Technicians will also inform the customer of ways that they can prolong the life of their carpeting and how to properly treat spills and accidents should they occur.


What can happen if someone doesn't use professional carpet cleaners?

A lot of damage can occur if a certified technician or firm is not hired to do the job. They can over-saturate the fibers and promote an environment that may foster mold and other microbial growth in time. If using improper equipment, the fibers can be damaged, which would result in replacement being required much sooner. If the wrong cleansing agents are used, or they are not properly rinsed out, they may damage the fibers or make future soil adhere quicker, which will require cleaning more often than would otherwise be necessary.  


What should a customer expect when they hire professional carpet cleaners?

Upon arrival, the technician will assess the carpeting. Once that is complete, the process can begin. First they will vacuum the floor during a process called dry soil removal. This removes any loose items in the flooring. Then soil suspension and extraction will take place. The technician uses a preconditioning agent that is mixed to separate the soil from the fibers. Various methods are employed to extract the soil from the flooring. Grooming may also be done to improve the fiber piles, matting, and to equally disperse protectors or conditioning agents. Then the drying process can begin. Carpets that have been professionally cleaned should be dry in less than 24 hours. Homeowners can assist in this process by ensuring the right temperature is maintained, and there is adequate ventilation. 

When hiring a carpet cleaning technician, make sure that they have received their certification through the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is a globally-recognized organization that is the leader in certifying technicians and firms in the restoration, cleaning and inspection industry.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of Kosciusko & Noble Counties is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together. Call us today!


*Information provided by: http://www.IICRC.org/the-importance-hiring-professional-carpet-cleaners-a-502.html

Why SERVPRO when it comes to storm damage!

11/6/2018 (Permalink)

Although no one can stop the rains, there are ways to limit flooding in your home. Overland flooding or backups due to overwhelmed storm sewage systems are but two of the sources of floodwaters in the lower levels of your home. Regardless of the source of the water, we have the technicians and the equipment to help you recover.
 
Even though the water causing flood damage to your home may be drawing your eyes down as it seeps into the foundation or lower levels, the problem often is at the roofline. Clogged gutters and damaged downspouts cause water to pound down near the perimeter of your home, saturating the soil and ultimately invading through the slab, poured, or cinder block foundation. We can respond to and restore the damage but expect suggestions from our managers or production crew to minimize or even eliminate future flooding.
 
The grading and landscaping around your home can also contribute to the seepage of floodwaters into the foundation. Over time even correctly graded ground can erode and shift, encouraging rainwater to drain into your home rather than away from it. SERVPRO crews also see scenarios where plantings surrounding your home contribute to excess water moving into the porous materials making up the base and protecting the lower levels of your house. Irrigation systems or merely an overdone watering of foundation gardens have the unhappy result of a wet home.
 
SERVPRO evaluates the characteristics of the water flooding into your home to determine whether it needs to be contained and disposed of according to local regulations. The sooner you get our team to your home the more likely that the water checks out as Category 1. If the soil around your home is loose, dirt particles can flow in with the water. Lawn chemicals, fertilizers, and even pet wastes can taint the water, requiring careful handling. Gutter overflow can also contain bird and animal waste and mold, threatening the flooded area with microbial growth if not disinfected and dried out after the flood water evacuates.
 
Submersible pumps and water extractors pull most of the flood water out of your home. If Category 1 we can drain it outside, but take care to deposit far from the house to prevent it from flooding again. We use moisture meters and infrared scanners to locate hidden pockets of moisture and to set a baseline for drying goals. SERVPRO crews position air movers, heaters, and dehumidifiers to dry out the affected space. The moisture numbers are monitored to ensure we achieve standard levels.
 
The team at SERVPRO has the necessary training and experience to remediate seepage-based flooding. Do not hesitate to call us if we can help!

Why SERVPRO? When it comes to a fire?

11/2/2018 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of Kosciusko & Noble Counties has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.

What NOT to do after a fire:

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO of Kosciusko & Noble Counties.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of Kosciusko & Noble Counties has what it takes to restore your home back to pre loss condition.